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HCL Mega Walking 27 & 28 May 2015


HCL Mega Walk-In Drive on 27 & 28 May.
Graduates of any Stream- B.E,B.Sc,B.Com,B.A,BBA,BCA-(2013, 2014 & 2015).Visit:

Greetings from SMART Training Resources!
On behalf of  HCL Technologies Ltd. - Business Services, SMART is organizing a preliminary screening for the role of Junior Engineer - Product Support  for their Chennai Location.  

The process will be conducted at the below venue.

SMART Training Resources India Pvt Ltd,
1/5 Sivaganga Road, Off Sterling Road,
Nungambakkam, Chennai – 600034.
Phone -044 28 28 28 29

Job Description:

Company: HCL Technologies Ltd. - Business Services

Designation: Junior Engineer - Product Support

Client: Telecom Client, UK(Voice Process)

Job Location: Chennai

Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible

Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).

Job Description:- 
Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for  BT Sports and TV
Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops. 
Connectivity issues with ops Modem, Routers, Hubs and Switches. 
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK. 

Skill set required:-
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customer’s needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Highly sentient.
Ability to identify and respond appropriately to customer’s emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.

Selection Procedure:-

HR Round
VnA round 

If you meet the above criteria kindly register your details below and 
forward  your resume to

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Thanks & Regards
Team – Corporate Relations
SMART Training Resources India Pvt Ltd

-Chief Administrative Officer.

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-Chief Administrative Officer.